Refund Policy
This Refund Policy applies to digital software, licenses, subscriptions and digital credits purchased from Burns Boyle Enterprises Pty. Ltd. Trading as Revi Star Rate.
Australian Consumer Law:
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If our software or digital product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement, refund, cancellation or compensation. The remedy available will depend on the nature and seriousness of the problem.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Change-of-mind purchases:
Because our products are supplied digitally and may be available for immediate activation, download or use, we do not generally provide refunds where you:
- change your mind;
- purchase the wrong product or license;
- no longer require the product;
- find the product or a similar product at a lower price elsewhere;
- fail to review the product description or system requirements before purchasing; or
- are unable to use the product because your equipment, operating system or third-party software does not meet the published requirements.
We may choose to provide a change-of-mind refund or account credit at our discretion. This does not affect your rights under the Australian Consumer Law.
Faulty software or major problems:
Please contact us if the software:
- is substantially different from its description;
- does not perform its stated purpose;
- contains a serious fault that prevents normal use;
- is unsafe; or
- cannot be accessed or supplied as promised.
Where there is a major problem, you may be entitled to reject the product and choose a refund or replacement, subject to the Australian Consumer Law.
Where a problem is minor and can be fixed within a reasonable time, we may first provide troubleshooting assistance, a software update, repair, replacement access or another appropriate remedy.
Digital credits and consumed services:
Refunds will not normally be provided for digital credits or services that have already been used or consumed, unless the relevant software or service failed to meet a consumer guarantee.
If a purchase contains both used and unused credits, any refund will be assessed according to the circumstances and your rights under the Australian Consumer Law. Any refunded or reversed credits may be removed from the associated account.
Problems caused by the customer:
A repair, replacement or refund may not be available where the problem was caused by:
- misuse of the software;
- unauthorised modification or reverse engineering;
- failure to follow installation or operating instructions;
- incompatible equipment or third-party software where the applicable requirements were disclosed before purchase;
- loss or disclosure of account credentials; or
- circumstances outside our reasonable control.
This limitation does not apply where you are otherwise entitled to a remedy under the Australian Consumer Law.
Requesting a remedy:
To request assistance or a refund, contact us at: info@ReviStarRate.com.au
Please provide:
- your name and account email address;
- your order number or other proof of purchase;
- a description of the problem; and
- any relevant screenshots or error messages.
We may assess the product, account records and reported problem before determining the appropriate remedy. We will respond within a reasonable time.
Refund payments:
Approved refunds will generally be returned using the original payment method. Processing times may vary depending on the payment provider or financial institution.
This policy should be read together with our Terms and Conditions and any applicable software licence agreement.